Client Portal

Q: How can I save it in my favourites?

A: You must add the URL address to your favourites BEFORE logging in and ideally click “remember me” when signing into the client portal to stay signed in.

Q: Is the Password case sensitive?
A: Yes

Q: I’ve forgotten my password?
A: hit retrieve password on the front screen

Q: I’ve been locked out?
A: Wait 2 hours and it will reset automatically

Q: What is mandatory in my PROFILE?
A: All fields marked by an * (asterisk)

Q: Can I use the same user & password for the Timetable & Fares & New Booking Tool?
A: Yes

Q: Why do I need to create a Login?
A: Yes for data security compliance

Q: How can I send the information to a colleague?
A: Hightlight the relevant section by right clicking across it and paste into a suitable document

Q: Can I make a booking on the TIMETABLE & FARES Site?
A: No – you must create a login for the new booking engine
(See Book Flights, Hotel & Car in the ONLINE section of

Q: Does the “TIMETABLE” show No Frills Airlines?
A: No it only has Schedule Airlines

Q: How & where can I find a price?
A: Do a search either in the HOME or TRAVEL PLANNER page

Q: Why is there nothing in the Travel Review Tab?
A: Because this site is not set up to make bookings & therefore it does not contain any historic data

Q: How do I log out?
A: Left side of the page under Login Information