Your questions answered
20th April 2020
As you are aware on March 11 2020 the World Health Organisation (WHO) officially declared COVID-19 (coronavirus) a global pandemic. This outbreak and the resulting measures being put in place to curb the spread has left many businesses with plenty of questions about how this impacts their planned and future travel. While here at Flightline we don’t know what the future holds, we have put together some frequently asked questions to address some of the concerns.
We would like to thank you for your continued support and hope to be able to re-open our offices in the coming weeks. Until then please continue to contact us on our [email protected] e-mail where we can assist you. We’ll keep you updated as things change.
Q: WHAT MEASURES HAVE FLIGHTLINE PUT IN PLACE TO MANAGE THE ONGOING SITUATION?
A: Our customers, travellers and our people have always been our number one priority at Flightline. We understand that it’s people and relationships that make the business world go round, so we are committed to ensuring our brilliant service continues during this difficult period.
Q: WILL AIRLINES REFUND ANY TRAVEL THAT HAS BEEN DISRUPTED OR CANCELLED BY THE CORONAVIRUS?
A: This depends on the individual airlines themselves and if your flight was cancelled or you chose not to travel the date the booking was made and original dates of travel. We advise that you get in contact with your company’s insurance provider as well as reach out to your Consultant for the specifics around the airline’s policies and if they’ve changed at all. We are limited to airline policy on all tickets, so we can only offer you free changes/cancellations and/or refunds if the airline has released a policy for us to do so.
Should you request a refund through our company, we will look at what the airline has stated and follow what they’ve approved at that particular time as policies are ever changing. . If necessary, we can reach out to the airline regarding your individual situation. We can advocate your case to the airline, but unfortunately, we are not able to offer anything that the airline isn’t offering.
Q: I HAVE AN UPCOMING TRIP PLANNED, SHOULD I CANCEL IT?
A: This completely depends on when you are planning to travel, your destination and what the global environment will be at the time of your trip. You’ll have to consider potential risk factors for yourself, such as your physical condition, age, comfort with risk and so on, as well as any potential risk. Due to recent travel bans, if your travel is within the next month or two it is likely that your trip has already been cancelled or you have been advised not to travel. We therefore recommend that you follow the Government Advice for updates on the risk level of your destination as well as advice about travelling outside the UK. For destination-specific information, you can also view the details IATA has published on the entry allowances for each country.
Q: WHEN WE ARE ALLOWED TO TRAVEL AGAIN ARE THERE ANY PRECAUTIONS I SHOULD TAKE?
A: When you do travel, some best practices to stay healthy include:
• Washing your hands.
• Keep hand sanitiser and wet wipes with you
• Eat well and get plenty of sleep
• Avoid traveling to areas with known outbreaks.
Q: I AM NERVOUS ABOUT TRAVELLING ONCE THIS DIES DOWN, ARE AIRLINES TAKING ANY PRECAUTIONS OVER THE SPREAD?
A: Most airlines are already adhering WHO approved cleaning policies in place for each flight, including disinfecting and cleaning surfaces in between each flight. In addition, many airlines use HEPA filters for air filtration on flights, which remove 99.97% of bacteria in the air on planes. This means that airborne particles that spread viruses aren’t spreading around planes through the recycled air.
Additionally, many airlines are providing virus response kits and additional cleaning materials to crews flying through areas with higher risks and travel warnings.
Q: IF I NEED TO MAKE CHANGES OR CANCEL AN UPCOMING TRIP DUE TO THE EVOLVING NATURE OF THE SITUATION, WHAT DO I DO?
A: Call or email your dedicated Consultant, they are on hand to help you reschedule or cancel your flights, hotel and transportation. We also have our 24 hour emergency team that you can contact if you are travelling within 24 hours and it’s outside of UK business hours.
Q: AS SOMEONE WHO ARRANGES TRAVEL FOR MY COMPANY, HOW CAN I CHECK WHAT FUTURE TRAVEL HAS BEEN BOOKED FOR MY COMPANY?
A: Get in touch! Your Consultant will be able to pull a report to let you know what upcoming trips you have booked in, who will be going where and when.
If any of your employees have booked online via your travel platform Atriis, you will be able to see all online booking there too.
*Please always check with your own company or your employer’s travel policy and crisis plan
*This information is up to date at the time of publication and is subject to change